Then they tell me I'll receive it within 15 to 30 days I asked for proper tracking. Again all they keep saying is I will contact the warehouse and they will get back to me. I feel as if they are just running me around with all these emails that have been sent I told them that I would like a refund. They said they can't do tha Complaint Type: Delivery Issues. Status: Answered. I placed an order on and still have not had my order shipped 2 weeks later. I was told it was processing and would ship soon.
Another week later still nothing and now I'm told they are doing inventory and that Customers orders are being delayed! I would also like a discount or credit should I ever decide to purchase from this company again. Two out of the three candles had a safety seal on the lids. The third one did not seal or fit securly on candle. There was no notice of change of lids and all photos showed the lid sotting firmly and safely on website. There was even a disclaimer on how to securly and safely fit the lid to ensure a "snug" fit.
The lid on the third candle does.
Not have a seal and is dangerous causing damage to the candle and can fall off. Mainly just asking for another lid. When they said they didnt have any spares i asked to refund the set as they are not as advertised if one has a different unsafe lid i do not want unmatching candles.
I have written to customer service on numerous occasions and they failed to give me a response to resolve the issue at hand. I ordered a June collection set of bath bombs and a candle to which only one of the four products contained the actual rings that they advertised on their pictures. The other three rings were nowhere in the pictures and in the description it does not state that they will be other types of Rings or that they will be different designs randomly sent through a specific collection.
The one ring that I did receive that was in the pictures from my candle was missing three stones. I have filed a dispute with my credit card company and I am waiting for that to resolve this issue. This is my third time ordering and the other two times I had issues as well with my items being missing or broken. Product says delivered April 18, but it has not arrived. Been in contact with this company multiple times over the course of 10 days and have been given the runaround the entire time.
Nothing has been done to address my concerns.
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I would like to receive my order and have the shipping refunded. Status: Unresolved. When I got out of the bath, I noticed that my skin was completely stained bright pink. This included but wasn't limited to my stomach, neck, back, legs and arms. The staining was particularly dark around my finger nails.
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I then noticed that my towel, shower curtain, bath mat and the new clothes I had put on were also stained. At this time, I checked my bath tub, which was also completely stained. On March 11th, , I contacted Charmed Aroma to alert them of the incident. I clearly stated that I wanted to be reimbursed for the damages. She offered to refund the order but demanded I send more photos.
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