If they check the tires for nails etc when I first went back they would have found the screw but they assume it was the sensor. The Manager told me. They need to shut that place down and no wonder Sears is having financial problems and filed for bankruptcy. I am shocked and appalled by the experience I had at such at an establishment with the Sears name. Not only was there a lack of customer service, but the level of discrimination and misogynism made me compelled to write this complaint so that the public be informed of such hideous business practices.
At arriving to the location, I had informed the clerk to please let the mechanic know that the tire pressure for the front and back tires would need to be adjusted once the tires are rotated since BMW's guidelines as marked on the sticker from the door panel clearly state that the pressure should be 42 psi for the back and and 35 psi for the front. The clerk made the notes and assured me this would be taken care of. I went about my day and picked up the car a couple of hours later once the service was done.
Within a couple of minutes of driving my car, the computer alerted me that the tire pressure was indeed incorrect. I immediately went back to the Sears Auto Services and brought this up with the same clerk who brought it to attention to one of the workers. I explained to him various times that the dealer sticker has a different PSI that he was telling me was correct.
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It must be noted that he was trying to tell me that the tires should be 32 PSI even though none of the tires were even at the level the "he said" was correct. He would go ahead and refuse to put air into the tire at my request. So Sears gets a total F for the following reasons: not following manufacturer guidelines clearly depicted on the automobile, refusing customer service, showing a complete lack of respect for the client and allowing a misogynist atmosphere in the workplace. This will be the last time I ever go to any Sears affiliated store or center.
Women or anybody that wants their car taken properly care off should be alarmed. For more information about reviews on ConsumerAffairs. Worst service ever. In a 4hr time frame they never followed up. That night I was left stranded right off the Olive Exit on the 99 a very dangerous area for a young female to be alone at 11pm. I missed a full day of work and school to resolve this just to be told it's my fault. They claim it was just a coincidence that may relate to the code the car read on Sunday Which they also failed to communicate with me. Do not trust Sears.
They will not take responsibility for their mistakes and do not care about their loyal customers. I had marked the oil filter and the oil cap before taking it to Sears for oil change but forgot to check it right away till 12 days later and the markings were still there. My son had a slow leak on one of his tires - after a couple of weeks of him putting air in the tires to get the warning light to go out.
He asked what he should do. Both him and I walked around the Jeep looking for the obvious - nail etc.. Nothing was found, I advised him to take it in to a service center and have them check the tires- a slow leak they could patch it. He dropped the car off- they called him back and explained that they had found a nail in the tire. He walked over to discuss this and they asked him to keep the Jeep there overnight and that they would order a new tire because it was on the side wall.
My son called me and asked if he should do that. I looked at the nail that was left in it.
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It was one that was sticking out 2" and about 4" down from the valve. I was extremely disappointed in the fact that they would do that as that nail was as obvious as can be! I called Sears to speak with the manager and got an assistant manager. He disagreed with me then suggested that I come in to look at the cameras. That it would have to be next week! After a few choice words we hung up. He then called me back to tell me that the reason we didn't see it was because it was a right rear tire and that it originally was thought to be the front drivers tire- which nothing was said of that nor mentioned on the work order or discussed with my son!
I've been battling an intermittent overheating problem and figured I would drop off my car to be looked and hopefully fixed by the time I get off of work I also work in the mall. I told the gentleman on the phone that I would call him back in 5 minutes since I was at work. I call back and nobody answers so I left a message telling them to go ahead with the work. About 10 minutes before the shop closed I received a call saying that I had called his bosses phone and that they just received my message and the work wouldn't be done until the next day.
At this point I'm frustrated and I just want my car fixed. A few hours later my car was ready for pick up. Within about 10 minutes of driving home, my cars begins to overheat. I am now furious. I'm not a mechanic but, I prefer to do most of my own work and knowing that I just overpaid for a simple thermostat job that was not done properly makes matters worse. The Gentleman behind the counter said they would take another look at it. I receive a call a little while later and I gave them a list of all the parts of the cooling system that I had replaced myself.
A new radiator cap, ECT Sensor, and coolant overflow hose. Finally, I receive a phone call telling me that they had replaced the ECT sensor for free and that the one that I had put in was incorrect and my car has not overheated. When I arrived to pick up my car the mechanic that had been working on it said that with the new ECT sensor that they put in the temperature gauge inside of the car shows that's the car is getting hot but in reality it is not and insists that my instrument cluster must be broken.
On my drive home the gauge went well past the red zone and shaking within 5 minutes of driving! When I got home I check to see if there was any bubbles in my coolant and I didn't see any, so I figured I didn't have to worry about the worst case scenario, a blown head gasket. I ended up ordering a new ECT sensor directly from Subaru and installed it myself. And what do you know, the temperature gauge inside the car did not go into the red zone until almost 20 minutes of driving. The problem is obviously not an electrical issue. Called again from my fiance's phone about an hour later and no answer.
I found the email for the Market leader and told him the experience I've had with the company and ask that we have the mechanics install a genuine Subaru thermostat or a full refund. I receive an email from the market leader stating that the mechanics will be able to install the Subaru thermostat.
I had an appointment with the shop at 8 A. Later that day I walked over to the auto Center from work roughly an hour before the auto center closed, I never received a phone call that the car was done. Luckily my car was done and sitting outside.
I start my car up and I hear gurgling coming from the front of the car, that's not a good sign, as they either didn't burp the cooling system or, they didn't burp the cooling system properly. About 15 minutes into my drive home the temperature gauge starts to creep up again and eventually hits the red zone. Fearing the worst, I check the coolant and it's bubbling. They also overfilled the coolant. I spent an hour burping the system myself and the bubbles never stopped. I now have to take it to the dealership to get a leak down test and hope it's not a blown head gasket.
I'll admit, I made a mistake, and that mistake is taking my car to Sears Auto. Do yourself a favor and go elsewhere. Better yet, save yourself some gray hairs and money, do the work yourself. Thank you, Thank you, Thank you I said this many times because it is such a thankless job when you have to give people the news about car repair.
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This shop does such a really good job and it's really evident because of all the reoccurring business they receive. Thank you all for making my experience a good one each time I bring my company vehicle to be serviced at 95th St, Chicago Ridge, IL Their ASE Certified technicians provide a full range of preventative automotive maintenance services and many repair services. They also sell and mount tires. Share these coupons. See sale. Expired Coupons Recently expired coupons sometimes still work, so feel free to give these a try. In-Store Coupon. Print this coupon.
Are you looking for exclusive Sears Auto Center offers? These Groupon coupons and promo codes are the solutions to your quest, and they can help you shop for amazing Sears' products and services at the lowest possible prices. The auto center of Sears specializes in offering a wide range of auto parts and services, which are designed to ensure that your car is running at peak condition whenever you are using it.
Sears started out as a mail-to-order department stores chain, but it expanded over the years to include other products, from insurance services to entertainment, clothing, appliances, arts, and many others. The Sears Auto Center brand was launched as part of Sears' expansion and diversification. It was established in when the brand opened its first auto center in Chicago. Since then, it has grown tremendously, rising to become one of the most trusted auto services company in the US.
The brand owns several auto stores that are located throughout the US. However, you can also access the services and products they sell through their online outlet, searsauto. Use the 'Find a Store' feature on the site to find the nearest Sear Auto Center store and book an appointment for any of the auto services offered. While on the site, be sure to also take a look at the 'Offers' section, where you can find a cache of goodies from the company: coupons, discounted sale prices, and exclusive offers.
Use these goodies to get lower prices on all of the purchases made on the store.
Sears Auto: Conventional Oil Change AND Tire Rotation ONLY $16.99 ($44.99 Value)
You can also find great deals that you can use at any one of the Sears Auto Center physical stores when you are getting your car serviced. For maximum savings, be sure to combine all these deals and offers with Sears Auto Center coupons and promo codes offered by Groupon. How to Get Groupon Bucks from Coupons. Make a Purchase Use coupons on the merchant's site to make a purchase and get Groupon Bucks. Sign Up.
How Coupons Work. Save More with Groupon Coupons Get the most out of our massive collection of coupons, sales, and promo codes. Promo Codes Paste the code into the "Promo Code" box on the checkout page, then hit "Apply" to save on your qualifying purchase. Sales Discounts will automatically appear on the store page. In-Store Offers Print out your coupon, or bring it up on the Groupon app, and present it to the cashier.